Below are a few key points to note when check documents. Note, this process should only take 1-2 minutes assuming they have brought the necessary documents.

• Original documents only, no photocopies/scans/printouts
• Has to be presented by applicant themselves, not a 3rd party
• Check pictures on ID documents are those of the applicant
• Check names on official government issued documents are identical. The system will reject entry of these documents if one has a middle name and another does not for example.
• Check Addresses match on all documents
• Check Date of Birth matches on all documents
• Check dates on document are full dates (day, month & year) and within the timeframes required (either current and valid, 12 months or 3 months dependent on document type)
• When you take a picture of the ID to enter on system later, make sure you can read all the information in the picture before giving back the document
• Assure them that pictures of the documents taken will be deleted immediately on successfully entered onto the DBS system.
• Update the DBS Expiry field on applicant's Pitchero record to show that they are in the process of applying. Add text '***ID received on 1 Oct 2019' where dat would be when ID was checked.